Understanding the Suggestions found report

Our new Suggestions found report provides a view of which suggestions types are most often found in your users’ content to help gauge adoption and engagement. To learn how to customize suggestions, click here.

In this article:

• Accessing the Suggestions found report
• Understanding the Suggestions found report
• Frequently asked questions

Accessing the Suggestions found report

To access the Suggestions found report, go to Admin > Reporting > Suggestions found.

The Suggestions found report tracks what suggestions appeared in your users’ docs by category. You can see how many words were scanned during a period of time to gauge use of WRITER suggestions.

Access roles & reporting

Your WRITER access role will determine what kind of data you can view within the Suggestions found report.

Org admins have full access to all reporting data and can filter by any group.

Team admins have access to all reports, but they may only view data for the teams they are admins for, and the users within those teams. For example, a team admin would be able to filter by "Team" but the only teams they would see in the report would be those for which they have team admin status. For all views, team admins will only see users on the teams for which they're team admins.

Understanding the Suggestions found report

At the top of the report, you'll be able to change the overall time frame and filter the report:

• Date and time frame: Choose between custom date ranges or preset periods of time
• Teams and users: Org admins can select which teams to include from the entire list of teams within the organization. Team admins will only see the teams and team members for which they have team admin access.
• By billing group: Filter by the assigned billing group.
• Suggestion type: Include or exclude different types of suggestions
• Surface: Where are your users taking action? Filter your report to see whether users are adopting relevant extensions and plugins for the tools they use in their day-to-day work.

Viewing the Suggestions detail chart

Below the line graphs, you'll a chart breaking down suggestions into categories. You can even view subcategories within a category (e.g. how many suggestions did my users receive regarding terms? How many of those suggestions concerned Use carefully terms specifically?).

Exporting your report

In the top right corner, select the ••• menu to export your report as a CSV or XLSX file.

Frequently asked questions

Who can access the Suggestions found report?

Org admins have full access to the Suggestions found report and can group or filter the data however they want. Team admins have access to the Suggestions found report but can only view data from the teams they belong to.

How many years of data can be reported on?

The Suggestions found report can include data after Feb 3, 2025.

What customization options are available for the report?

Admins can:

• Filter data by team or billing group using boolean logic.
• View data aggregated by unique users.
• Group and filter the data by various attributes like team, surface, or user.

Are ignored suggestions included in this report?

The Suggestions found report does not include those suggestions which users have ignored.

Can I see which suggestions were marked wrong by users?

The Suggestions found report does not include information on suggestions marked incorrect by users.