Understanding the User activity report

Our new User activity report tracks interactions with the WRITER platform, so you can understand how active your users are, which features they use the most, and where additional support or training may be needed.

In this article:

• Accessing the User activity report
• Understanding the User activity report
• Frequently asked questions

Accessing the User activity report

To access the User activity report, go to Admin > Reporting > User activity.

The User activity report tracks various user activities across the WRITER platform:

• Generated content - Triggered by AI content creation from custom and prebuilt WRITER agents deployed within the platform and extensions.
  • note: This does not include events from AI Studio no-code builder, playground, or via API.
  • Examples of what is included:
    • Submit a message to Ask WRITER
    • Analyzed file in Ask WRITER - Upload documents to work with sources.
    • Generated content using any agent from the Agent Library - Used the recaps agent to generate a summary or a recap from an uploaded audio/video file, used the 10k summary agent to conduct research, etc.
• Accepted suggestions

The report also displays the number of seats in use, and the number of active users at a given time.

Access roles & reporting

Your WRITER access role will determine what kind of data you can view within the User activity report.

Org admins have full access to all reporting data and can filter by any group.

Team admins have access to all reports, but they may only view data for the teams they are admins for, and the users within those teams. For example, a team admin would be able to filter by "Team" but the only teams they would see in the report would be those for which they have team admin status. For all views, team admins will only see users on the teams for which they're team admins.

Defining active users

The line chart will display a black line representing all active users. To define the criteria which constitute an active user, select edit.

Understanding the User activity report

At the top of the report, you'll be able to change the overall time frame and focus of the report:

• Date range picker: Choose between custom date ranges or preset periods of time
• Count by picker: Arrange your data by unique users or by event counts.
• Group by menu: Group your data by days, weeks, months.
• Thee dot menu: Download the report as a csv or xlsx file.

Understanding the Count by picker

Count by user

How many unique users performed a specific activity within this date range? You'll see one line representing the total number of active users during that time, then other lines representing how often specific activities were performed. This can help you identify how widely your company is adopting WRITER: are a few power users taking all the action, or is there widespread engagement throughout your organization?

An active user is any user who has done anything in WRITER, this includes activity outside of content generations and counts things like logging in.

Example: In the screenshot above, there were 36 unique active users taking a variety of actions within WRITER during the week of June 15th. During that time period, 33 people generated content and 8 people accepted suggestions.

Count by event

How many total events took place during a given time period, regardless of how many unique users were involved? You'll see lines representing the total number of times an event was performed, even if it's the same users performing it over and over again. This can help you identify how deeply your company is adopting WRITER: is there sufficient activity every day, across the different areas of the product?

Example: In the screenshot above, there were 233 events performed during this time period. There's a very even distribution of activity across the different event types, indicating that there are no training gaps which need to be addressed.

Filtering your report

Once you've determined the overall date range and method of aggregation, you can filter your report further:

• By team: Org admins can select which teams to include from the entire list of teams within the organization. Team admins will only see the teams for which they have team admin access.
• By billing group: Organize by the assigned billing group. Users unassigned to a billing group will be counted as No billing group.

Viewing the User activity chart

Below the line graphs, you'll see a chart displaying the data broken out into rows and columns, with total values calculated in the bottom row. You can group the data by:

• Team period: Data will be grouped by the Group by period you chose at the top of the report. If you selected Group by: Day at the top of the report, and selected Group by: Time period above the chart, the chart will be grouped by individual days.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.

• Team: Data will be grouped by teams. Team admins will only be able to see data for the teams for which they have team admin access.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.

• Billing group: Data will be grouped by billing teams. Any activity generated by users not assigned to a billing group will be listed under No billing group.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.

• Agent or Feature: Data will be grouped by the relevant feature or agent. The Type column will clarify what kind of feature it is (custom agent, prebuilt agent, etc), while the remaining columns will display how often the various tracked user activities were performed in that feature area.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.

• Surface: Where are your users taking action? Organize your user activity to see whether users are adopting relevant extensions and plugins for the tools they use in their day-to-day work.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.

• User: Who are your power users? Which users may need help? Track adoption among individual users to see which areas of the product they feel comfortable with, and identify training opportunities.
• Select an activity type column header (e.g. Generated content) to sort by ascending or descending order.
• Filter the User column to compare a select set of users or zero in on an individual.
• Filter the Activity column to include or exclude inactive users or those who haven't yet accepted an invitation to WRITER.

Exporting your report

In the top right corner, select the ••• menu to export your report as a CSV or XLSX file.

Frequently asked questions

Who can access the User activity report?

Org admins have full access to the User activity report and can group or filter the data however they want. Team admins have access to the AI usage report but can only view data from the teams they belong to.

How many years of data can be reported on?

The User activity report can include data up to 2 years in the past with the following exceptions:

• Data for “Seats in use” is not available prior to Mar 17, 2024
• Data for “Suggestions viewed” is not available prior to Sep 1, 2024

Does this report include information for deleted agents?

Yes, deleted agent and deleted user usage is included.

What types of user activities are tracked in the User Activity Report?

You can view by users or by event count.

The report includes two event types:

• Generated content: Triggering any AI content creation across all deployed WRITER agents and extensions. These can be grouped by agent or feature.
• Accepted suggestions

What customization options are available for the report?

Admins can:

• Adjust the active user definition to include/exclude specific event types.
• Filter data by team or billing group using boolean logic.
• View data aggregated by unique users or total event counts.
• Group and filter the data by various attributes like team, feature, or user.

How are inactive users tracked?

When grouped by user, you can filter the table to show either active users (those who logged in at least once) or inactive users (invited users who haven’t logged in).