# WRITER Knowledge Base


## Getting started

- [What is WRITER?](https://support.writer.com/articles/3099016123-what-is-writer)
- [WRITER Glossary](https://support.writer.com/articles/8167356344-writer-glossary)
- [What can WRITER Agent do? ](https://support.writer.com/articles/4248774283-what-can-writer-agent-do-your-complete-guide)
- [How to use the WRITER AI Academy](https://support.writer.com/articles/9797079374-how-to-use-the-writer-ai-academy)
- [Creating an AI Academy account](https://support.writer.com/articles/3852466624-creating-an-ai-academy-account)
- [Understanding our generative AI models](https://support.writer.com/articles/6398129583-understanding-our-generative-ai-models)
- [How to contact support](https://support.writer.com/articles/9785699642-how-to-contact-support)

## What's new

- [What's new at WRITER](https://support.writer.com/articles/1313908954-what-s-new-at-writer)

## WRITER Agent


### Using WRITER Agent

- [How to use WRITER Agent](https://support.writer.com/articles/2664880799-how-to-use-writer-agent)
- [Creating presentations with WRITER Agent](https://support.writer.com/articles/1018176643-creating-presentations-with-writer-agent)
- [Using WRITER Agent chat mode](https://support.writer.com/articles/5141675440-using-writer-agent-chat-mode)
- [Using connectors](https://support.writer.com/articles/9991754201-using-connectors)
- [How to use agent mode in WRITER Agent](https://support.writer.com/articles/4641547978-how-to-use-agent-mode-in-writer-agent)
- [Understanding WRITER Agent Memory](https://support.writer.com/articles/4972781381-understanding-writer-agent-memory)
- [Using WRITER for Slack](https://support.writer.com/articles/6702604588-using-writer-for-slack)
- [Using the Prompt library](https://support.writer.com/articles/7641908935-using-the-prompt-library)
- [Working with team prompts](https://support.writer.com/articles/5862638808-working-with-team-prompts)
- [WRITER @ Work June 2026](https://support.writer.com/articles/9572630647-writer-work-june-2026)
- [WRITER @ Work May 2026](https://support.writer.com/articles/6537429039-writer-at-work-may-2026-freeing-up-time-with-everyday-automations)
- [How to use WRITER Meet](https://support.writer.com/articles/2314203920-how-to-use-writer-meet)
- [Managing presentation themes](https://support.writer.com/articles/1859634866-managing-presentation-themes)

### Organizing WRITER

- [Organizing WRITER Agent with projects](https://support.writer.com/articles/1970650387-organizing-writer-agent-with-projects)
- [How to pin playbooks to the homepage](https://support.writer.com/articles/6089947673-how-to-pin-playbooks-to-the-homepage)

## Playbooks & skills

- [Understanding skills in WRITER Agent](https://support.writer.com/articles/7290747426-understanding-skills-in-writer-agent)
- [Get started with playbooks](https://support.writer.com/articles/1496523599-get-started-with-playbooks)
- [Managing and sharing playbooks](https://support.writer.com/articles/8184764896-managing-and-sharing-playbooks)
- [Scheduling playbooks](https://support.writer.com/articles/2701678410-scheduling-playbooks)
- [Event-based triggers for playbooks](https://support.writer.com/articles/8815277251-event-based-triggers-for-playbooks)
- [Chaining playbooks](https://support.writer.com/articles/6269572362-chaining-playbooks)
- [Migrating to the new playbooks experience](https://support.writer.com/articles/5747421732-migrating-to-the-new-playbooks-experience)
- [Creating legacy playbooks](https://support.writer.com/articles/3557124064-creating-legacy-playbooks)
- [How to customize the team playbook library](https://support.writer.com/articles/9161092341-how-to-customize-the-team-playbook-library)

## Knowledge & connectors


### Knowledge Graph

- [How to use Knowledge Graph](https://support.writer.com/articles/1584225266-how-to-use-knowledge-graph)
- [How to create and manage a Knowledge Graph](https://support.writer.com/articles/6965386512-how-to-create-and-manage-a-knowledge-graph)
- [Setting up Knowledge Graph data connectors](https://support.writer.com/articles/4599542578-setting-up-knowledge-graph-data-connectors)
- [Creating Knowledge Graph web connectors](https://support.writer.com/articles/4273320705-creating-knowledge-graph-web-connectors)
- [Configuring authentication values for Notion](https://support.writer.com/articles/4293608916-configuring-authentication-values-for-notion)
- [Configuring authentication values for Confluence](https://support.writer.com/articles/9439385809-configuring-authentication-values-for-confluence)
- [Configuring authentication values for Google Drive](https://support.writer.com/articles/7160461860-configuring-authentication-values-for-google-drive)
- [Configuring authentication values for Sharepoint](https://support.writer.com/articles/5479051308-configuring-authentication-values-for-sharepoint)

### Connectors

- [Setting up connectors](https://support.writer.com/articles/4107166038-setting-up-connectors)
- [Custom Connectors](https://support.writer.com/articles/5506850934-custom-connectors)
- [Pitchbook Connector](https://support.writer.com/articles/6782711580-pitchbook-connector)
- [FactSet Connector](https://support.writer.com/articles/1943475968-factset-connector)

## Administration


### User management

- [Adding users](https://support.writer.com/articles/1653500124-adding-users)
- [Understanding roles and permissions in WRITER](https://support.writer.com/articles/5831006655-understanding-roles-and-permissions-in-writer)
- [How to create teams](https://support.writer.com/articles/8284023517-how-to-create-teams)

### Brand, voice, & style settings

- [Customizing your team's style guide](https://support.writer.com/articles/2607647594-customizing-your-team-s-style-guide)
- [How to calibrate voice for your content](https://support.writer.com/articles/2129182165-how-to-calibrate-voice-for-your-content)
- [Adding terms](https://support.writer.com/articles/5340941978-adding-terms)
- [How to connect your style guide and terms to a voice](https://support.writer.com/articles/2086260283-how-to-connect-your-style-guide-and-terms-to-a-voice)
- [Importing terms](https://support.writer.com/articles/9077539143-importing-terms)
- [Adding content snippets](https://support.writer.com/articles/8696134929-adding-content-snippets)
- [Importing snippets](https://support.writer.com/articles/9134257697-importing-snippets)
- [Building a style guide website](https://support.writer.com/articles/3050328942-building-a-style-guide)

### Org administration

- [Configuring WRITER Agent profiles](https://support.writer.com/articles/7572520678-configuring-writer-agent-profiles)
- [Setting up OAuth app permissions](https://support.writer.com/articles/2322721482-setting-up-oauth-app-permissions)
- [Setting up domain access](https://support.writer.com/articles/8254814662-setting-up-domain-access)
- [Multi-factor authentication (MFA)](https://support.writer.com/articles/1930165274-multi-factor-authentication-mfa)
- [Guardrails](https://support.writer.com/articles/4848923982-guardrails)
- [Managing allowed domains for WRITER Chrome](https://support.writer.com/articles/4710365718-managing-allowed-domains-for-writer-chrome)
- [Setting up data retention](https://support.writer.com/articles/6397991324-setting-up-data-retention)
- [Encryption Key Management (EKM)](https://support.writer.com/articles/9714280025-encryption-key-management-ekm)
- [Ending your Team trial early](https://support.writer.com/articles/6179270028-ending-your-team-trial-early)
- [Manage model selection for WRITER Agent](https://support.writer.com/articles/6412248971-model-selection-and-management)
- [Managing WRITER Meet](https://support.writer.com/articles/7449769077-managing-writer-meet)
- [How to configure Agent Memory for your organization](https://support.writer.com/articles/1514175873-how-to-configure-agent-memory-for-your-organization)

### SSO & SCIM

- [Setting up SAML SSO](https://support.writer.com/articles/9483481684-setting-up-saml-sso)
- [Setting up SSO using Active Directory with ADFS and SAML](https://support.writer.com/articles/6296674854-setting-up-sso-using-active-directory-with-adfs-and-saml)
- [Setting up SCIM provisioning](https://support.writer.com/articles/3754403748-setting-up-scim-provisioning)
- [Setting up PingOne SSO](https://support.writer.com/articles/7926839587-setting-up-pingone-sso)
- [Setting up PingOne SCIM](https://support.writer.com/articles/7835556386-setting-up-pingone-scim)
- [Setting Up PingFederate SSO](https://support.writer.com/articles/5576710130-setting-up-pingfederate-sso)
- [Setting Up PingFederate SCIM](https://support.writer.com/articles/1681994621-setting-up-pingfederate-scim)
- [Setting up Okta SSO](https://support.writer.com/articles/2679655948-setting-up-okta-sso)
- [Setting up Okta SCIM](https://support.writer.com/articles/1533047453-setting-up-okta-scim)
- [Setting up Entra SSO](https://support.writer.com/articles/2639071139-setting-up-entra-sso)
- [Setting up Entra SCIM](https://support.writer.com/articles/6954811852-setting-up-entra-scim)
- [Troubleshooting SAML authorization errors](https://support.writer.com/articles/1685913731-troubleshooting-saml-authorization-errors)

### Plans & billing

- [Understanding consumption details](https://support.writer.com/articles/4705345805-understanding-consumption-details)
- [Lite & Pro user features](https://support.writer.com/articles/8800972416-lite-pro-user-features)
- [Understanding credits](https://support.writer.com/articles/9702164103-understanding-credits)
- [WRITER Platform Features](https://support.writer.com/articles/3371129779-writer-platform-features)
- [Lite Seats](https://support.writer.com/articles/5921465616-lite-seats)
- [Content limit FAQs](https://support.writer.com/articles/9127531997-content-limit-faqs)
- [Billing groups](https://support.writer.com/articles/5903531822-billing-groups)

### Reporting & analytics

- [WRITER Agent analytics](https://support.writer.com/articles/9441751516-writer-agent-analytics)
- [Playbook reporting and governance](https://support.writer.com/articles/9160165575-playbook-reporting-and-governance)
- [Skills reporting and governance](https://support.writer.com/articles/3770048703-skills-reporting-and-governance)
- [Understanding the Admin audit log](https://support.writer.com/articles/5613884432-understanding-the-admin-audit-log)
- [Understanding the User activity report](https://support.writer.com/articles/2901652780-understanding-the-user-activity-report)
- [Understanding the Suggestions found report](https://support.writer.com/articles/4983933914-understanding-the-suggestions-found-report)
- [Understanding the AI usage report](https://support.writer.com/articles/4935730295-understanding-the-ai-usage-report)
- [WRITER Agent session logs and user feedback](https://support.writer.com/articles/1873730832-writer-agent-session-logs-and-user-feedback)

## Generating content

- [Using suggestions when editing docs](https://support.writer.com/articles/8631345863-using-suggestions-when-editing-docs)
- [Using commands](https://support.writer.com/articles/2832232522-using-commands)
- [Using rewrite](https://support.writer.com/articles/5752381469-using-rewrite)
- [Keep writing](https://support.writer.com/articles/6592005092-keep-writing)
- [Generating content in different languages](https://support.writer.com/articles/2283730218-generating-content-in-different-languages)
- [Using the Agent Library](https://support.writer.com/articles/9221974049-using-the-agent-library)
- [Agent guide: Video summaries](https://support.writer.com/articles/3568105983-agent-guide-video-summaries)
- [Get started with magic links](https://support.writer.com/articles/9861229164-get-started-with-magic-links)
- [Creating custom agents in AI Studio](https://support.writer.com/articles/1780250349-creating-custom-agents-in-ai-studio)

### Plugins & apps

- [Using the WRITER for Mac desktop app](https://support.writer.com/articles/2581073247-using-the-writer-for-mac-desktop-app)
- [Using the WRITER for Windows desktop app](https://support.writer.com/articles/7108959774-using-the-writer-for-windows-desktop-app)
- [Using WRITER for Microsoft Word](https://support.writer.com/articles/3314169950-using-writer-for-microsoft-word)
- [Using WRITER for Microsoft Edge](https://support.writer.com/articles/5176088191-using-writer-for-microsoft-edge)
- [Using WRITER for Outlook](https://support.writer.com/articles/5696503163-using-writer-for-outlook)
- [Using WRITER for Figma](https://support.writer.com/articles/2515501546-using-writer-for-figma)
- [Using WRITER for Chrome](https://support.writer.com/articles/2250783937-using-writer-for-chrome)