Understanding credits
Understanding Credits in WRITER
WRITER uses a credit-based system to provide flexible access to AI capabilities across your organization. This article explains how credits work, how they're allocated, and how you can manage them effectively.
This article is only relevant to customers on an Enterprise plan. If you have questions about how this applies to your purchase of Writer, contact your customer success manager or account executive.
In this article
What are credits?
Credits are WRITER's unified consumption model that powers all AI capabilities across the platform. credits provide a single, transparent way to access everything WRITER offers.
Credits are used across all surfaces of WRITER, including:
- WRITER Agent
- Pre-built agents
- Playbooks
- API integrations
- AI Studio
- And all other WRITER features
Credits are maintained as a dollar balance on your organization's account, making it easy to track and understand your usage in straightforward dollar terms.
How credits work
Your WRITER purchase will come with an initial credit package. Additional credits may also be purchased separately. These credits are then used as your team works with WRITER's AI capabilities. Usage automatically draws from your organization's credit pool, ensuring seamless access across your team.
Credit allocation
When you purchase WRITER you’ll receive credits that contribute to your organization's shared pool.
- Credits pool together at the organization level
- Can be used by any user in your organization
- Available for embedded applications where the end user may not be a named WRITER user
- Provide maximum flexibility for team collaboration
Lite users
Lite users receive a monthly credit allocation designed for individual use.
Important details about Lite user credits:
- Each Lite user receives a set amount of credits per month
- Credits are specific to that individual user and cannot be shared
- Lite users do not have access to the organization's pooled credits
- Credits reset on the first day of each month
- Unused credits do not carry over to the next month
💡 Tip: If Lite users find they need more credits or want access to the shared organizational pool, consider upgrading them to Pro users for enhanced flexibility and collaboration.
Credit expiration
Understanding when credits expire helps you plan usage effectively and maximize the value of your investment.
Platform credits
Credits that come with your platform purchase and Pro user seats expire and reset at the end of every year of your contract term.
Lite user credits
Lite user credits follow a different expiration schedule:
- Credits expire on the last day of each month
- New credits are provided on the first day of the following month
- This monthly reset ensures Lite users have fresh credits each month
⚠️ Important: Plan your usage to take full advantage of available credits before they expire. Credits do not roll over beyond their expiration date.
Purchasing additional credits
If your organization needs more credits during your contract term, you have flexible options for purchasing them.
Purchase options
Through your account executive: Work directly with your WRITER account executive to purchase additional credits.
Important details about additional credits
- Additional credits may be purchased at any time during your contract
- Purchased credits follow the same expiration rules as your original credits (they expire at the end of your contract term)
📝 Note: Contact your account executive if you need assistance determining how many additional credits your organization may need.
FAQs
Can I transfer credits between organizations?
No, credits are specific to the organization that purchased them and cannot be transferred to other organizations.
What happens if we run out of credits?
If you exhaust your credit balance, you can purchase additional credits through your account executive. Your team's access to WRITER will depend on available credits, so monitoring your balance helps ensure uninterrupted service.
Do unused credits from our initial bundle roll over when we renew?
No, credits expire at the end of your contract term. When you renew your contract, you'll receive a new allocation of credits based on your purchases.
Can Lite users access the organizational credit pool?
No, Lite users can only use their individual monthly credit allocation. They do not have access to credits pooled at the organization level. To access shared organizational credits, Lite users would need to be upgraded to Pro users.
How do we know which activities consume credits?
The current pricing and credit consumption rates for all WRITER features are maintained on the WRITER pricing page. This page is regularly updated with the most current and accurate information about model and tool pricing..
Can we set spending limits to prevent credit overages?
Usage control features, including the ability to set limits on consumption, are being developed as part of the enhanced billing platform. Contact your account executive for information about current options for managing credit usage.
How often should we review our credit balance?
We recommend reviewing your credit balance regularly, especially during your initial deployment as you establish usage patterns. Once usage monitoring features become available, you'll be able to set up automated alerts and reports for ongoing visibility.