How to report bugs
Who can use this feature
- Supported on Starter, Enterprise and Team plans
See something off in Writer? Let us know by emailing support@writer.com with the following details. The more info you can provide, the faster we can identify and fix any issues.
What's in this article:
Initial troubleshooting
Good news! There are several things you can try "at home" before reaching out. Here are some specific steps for our different solutions.
- Web app - Try replicating the behavior in an incognito/private browsing window. If you can't replicate in this mode, clear your browsing data.
- Desktop apps - Sign out and back in, remove and reinstall app.
- Browser extensions - Try replicating the behavior in an incognito/private browsing window. If you can't replicate in this mode, clear your browsing data.
- Figma plugin - Clear desktop app cache.
If you still see buggy behavior, collect the following information and share it with our support team.
Information to collect
Please include as much of the below information as you can gather:
| Product area | What to send us |
|---|---|
| 🔒 Login/access (non-SSO/SCIM) |
|
| 🔑 SSO/SCIM |
|
| 💬 Ask Writer/Knowledge Graph |
|
| 🤖 AI Studio & Agents |
|
| 💻 Extensions |
|
| ⌨️ Suggestions |
|
| 🏗️ Style Guide site |
|
| 🌐 API |
|
| 🖼️ Framework & SDK |
|
| 🦉 Writer Academy |
|
Contact support
Send all of the necessary details to support@writer.com, or use the in-app chat button (shown below). During business hours, enterprise users can expect a first reply within two hours, and starter/team users within 24 hours. Remember, send as much info as possible. Looking forward to hearing from you!
